Frequently Asked Questions

What area do you serve?

We serve the Central Coast of California including San Luis Obispo, Atascadero, Paso Robles, Templeton, Avila Beach, Arroyo Grande, Pismo Beach, Oceano, Santa Maria, Morro Bay, Los Osos, Cayucos, Nipomo, Cambria, and other nearby communities.

My area isn’t on that list. Do you ever serve areas other than that?

How much does it cost?

Pricing depends on a combination of how many letters/numbers and location. Contact us for a quote.

When do I have to pay?

We ask for a deposit to secure the date. Final payment is due one day prior to event

Do you deliver and set up?

Yes! We do everything. Just tell us when and where and we’ll be there. We’re flexible on drop off and pickup times. We will bring necessary cords, tools, weights, and marquees.

Is there anything I need to consider when choosing the specific location for the letters?

Two things; surface and size. They have to be placed on a somewhat level surface and it can’t be wet. They are fairly wide as well so make sure you have enough space. Please see photos for examples.

Can I pick them up myself?

Sorry, no. We must do the setup.

What is your cancellation policy?

All bookings have a non refundable deposit. If a client needs to cancel, we can work together to figure out a solution of issuing credit for future booking or refunding everything but the deposit.

What if weather prevents us from being able to use the letters?

We’ll work with you. If your event is rescheduled, we’ll try to accommodate the new date/time. If we can’t accommodate that new time or if it’s canceled, we’ll give you a full refund.

What kind of letters, numbers and characters do you have?

We have the full alphabet and all numbers. We also have an ampersand (&) and a stand along “THE” which is great for last names (example: THE SMITHS) and will save you some money.

Do you have different color lights?

Yes! Let us know what you’d like. You can select colored bulbs from our inventory at no extra charge.